FAQ

Let’s cover a few bases.

If there’s anything else you’d like to know, click here to send me a message and I’ll be happy to help.

Translation is charged at a rate per word. Rates vary between £0.08 per word for official document translation, up to £0.12 per word for more creative or complex texts, and depending on the subject area of the source text in question.
Editing and proofreading is charged at an hourly rate of £45 (with a time agreed upon prior to the work being completed, based on the quality of the existing text). My minimum fee, applicable to all one-off projects, is £45.

A free, no-obligation quote is always available.
Good question.
As a human translator, I have:

• A cultural and historical knowledge of the languages that influences and shapes my work, making for a more rich and multi-layered outcome.
• The ability to find and correct mistakes in a source document rather than blindly translating them.
• A long history of honing my research skills, which I use extensively in every translation (I read around the subject field and familiarise myself with terminology before I even think about starting work).
• The ability to follow a specific or evolving brief (taking guidance in tone or style, for example).
• The ability to maintain confidentiality (adhering to a GDPR privacy policy and signing a non-disclosure agreement if needed).
• The ability to use judgement and experience in conjunction with industry-leading translation memory software (not machine translation software). This allows for a more natural result.
• The ability to liaise with my clients to meet their individual needs.
My average rate for translation is between 2000 and 3000 words a day.
I am usually able to proofread between 1000 and 1500 words per hour. For editing non-native English, this can go down to around 500 words per hour.

If you decide to work with me, a non-moveable deadline will be agreed for completion.
For private clients (who work with me directly, rather than through an agency) I require full payment up front.

When working with businesses and agencies, I require full payment within 30 days of invoice.

My preferred payment method, for all clients, is via bank transfer. I can also accept payment via Paypal.
Yes, as a Qualified Member of the Institute of Translation and Interpreting (ITI) in Spanish to English, I am able to provide certified translations in this language pair. I hope to become qualified to offer certified French to English translations in the coming year.

All official document translations are charged at £0.08 per word, with a minimum charge of £45. Certification (providing a letter and seal, plus recorded delivery) carries an additional fixed fee of £25.

To read what the Institute of Translation and Interpreting (ITI) says about certified and other official translations, please click here: https://www.iti.org.uk/language-services/official-translations
All personal data requested is required for my accounting purposes only and is not shared with any third parties. It is stored on my personal home computer only (password-protected).

The documents that I translate are also stored securely on my password-protected home PC and/or laptop, in password-protected folders. They are also never shared with third parties or published / shared as work examples without your prior knowledge and consent.

I am happy to use clients’ own encrypted file transfer systems or suggested means of file transfer, and to sign non-disclosure and confidentiality agreements.

If you have any concerns about confidentiality, please get in touch to discuss these.
I ask all of my clients for the following:

• Your name, company name (if applicable) and contact information, for accounting purposes.
• A signed copy of my Terms and Conditions.
• Your source text, in an editable format if possible.
• A completed briefing form (this is a simple document which allows me to ask you relevant questions.)
I ask all private individuals and sole traders to sign a copy of the ITI model T&Cs before work is started (which can be found here).

For businesses / agencies I can accept either a purchase order or a signed copy of these

What my clients say

Natasha Lawrence, Project Manager (medical market research)

“I hope you're aware of how much I've enjoyed working with you and appreciate your hard work and dedication, your kindness and good humour.”